Privacy Policy

Last Updated: September 15, 2026

Servpro Team Leavens ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with us, including through our website, telephone, email, text messaging, and the services we provide.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Mailing or service address
• Email address
• Telephone number
• Information submitted through website forms
• Information you provide when requesting or receiving services
• Communications between you and our employees
• Appointment and scheduling information
• Property, project, or service-related information
• Billing and transaction information
• Insurance or claim-related information, when applicable
• Photographs, documents, or other information provided in connection with our services

We may also automatically collect certain information when you visit our website, such as:

• IP address
• Browser and device information
• Pages viewed and interactions with our website
• Referring website or source
• Approximate location derived from an IP address
• Cookie and similar technology information

2. How We Use Personal Information

We may use personal information to:

• Provide, schedule, and manage our services
• Respond to inquiries and requests
• Communicate with customers and prospective customers
• Provide customer support
• Prepare estimates, invoices, and other service documentation
• Process payments and transactions
• Communicate with insurance companies, adjusters, contractors, vendors, or other parties involved in providing requested services
• Maintain business and service records
• Improve our website, services, and customer experience
• Protect our systems, customers, employees, and business from fraud, misuse, or security threats
• Comply with applicable laws, regulations, legal processes, and contractual obligations

We may also use information for other purposes that we disclose at the time the information is collected or with your consent.

3. Text Messaging and Mobile Information

If you communicate with us by SMS or MMS text message, we may use your mobile telephone number and the contents of your communications to communicate with you, provide services, respond to requests, schedule appointments, provide customer support, and conduct other person-to-person communications related to our business relationship with you.

We may use telecommunications providers and other service providers as necessary to transmit and process text messages on our behalf. These providers are permitted to use information only as necessary to provide services to us and as otherwise permitted by law.

For additional information regarding our text messaging service, including message frequency, message and data rates, HELP instructions, and how to opt out, please review our SMS Terms & Conditions.

4. How We Disclose Personal Information

Service Providers

We may provide information to companies that perform services on our behalf, such as hosting providers, software providers, telecommunications providers, payment processors, accounting providers, and other business service providers.

These providers may access personal information only as necessary to perform services for us and are expected to handle the information appropriately.

Service-Related Parties

When necessary to provide services, we may disclose relevant information to parties such as insurance companies, adjusters, contractors, subcontractors, property owners, property managers, or other persons involved in a project or claim.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process
• Respond to a lawful government request
• Protect our legal rights or property
• Protect the safety of our employees, customers, or others
• Investigate fraud, misuse, security incidents, or other unlawful activity

Business Transactions

If our business or assets are involved in a merger, acquisition, financing, reorganization, sale, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

We do not sell or rent mobile opt-in information or text messaging consent to third parties for marketing purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and maintain security.

Third-party services used on our website may also place cookies or collect information in accordance with their own privacy policies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal or contractual requirements, and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

8. Your Privacy Choices

You may contact us to request that we update or correct personal information that you have provided to us.

Depending on where you live and applicable law, you may also have additional rights concerning your personal information.

To submit a privacy-related request, contact us using the information provided in the Contact Us section below.

Text Messages

You may opt out of text messages by replying STOP to a message you receive from us.

Email Communications

If we send promotional email communications, you may unsubscribe using the instructions contained in those messages.

9. Third-Party Websites and Services

Our website or communications may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website.

If we learn that we have collected personal information from a child under 13 in circumstances where parental consent is required, we will take reasonable steps to delete the information.

11. State Privacy Rights

Residents of certain U.S. states may have rights regarding their personal information under applicable state privacy laws.

Depending on the law that applies, these rights may include the right to:

• Request access to certain personal information
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain a copy of certain personal information
• Opt out of certain uses or disclosures of personal information

These rights may be subject to exceptions and may not apply to every business or every type of information.

To exercise an applicable privacy right, contact us using the information below. We may need to verify your identity before processing a request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will post the revised policy on this page and update the "Last Updated" date above.

We encourage you to review this Privacy Policy periodically.

13. Contact Us